Payments & Activations
At Flow Networks, we are committed to providing a seamless experience when purchasing our digital products, including Purple WiFi licenses and other software solutions. Below, you’ll find all the essential details about how we process orders, payments, and license activations.
Delivery Information
Here’s how we handle the delivery of your digital licenses and associated services:
How It Works:
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Instant Confirmation: Upon successful payment, you will receive an automated welcome email.
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Resources and Tutorials: This email will include links to setup guides, tutorials, and best practices to help you get started effortlessly.
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Account Activation: We will process your order with Purple and provide you with your personalized Purple Portal login details.
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Support and Guidance: Our team is always here to assist you with onboarding or technical questions. Reach out using the contact details provided below.
Please allow up to 48 hours for processing and activation of your licenses. We are committed to ensuring that you have everything you need to set up and manage your system successfully.
Payment Information
We offer a secure and straightforward payment process for your convenience.
Accepted Payment Methods:
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Online Credit Card Payments: Secure processing through our payment gateway.
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Manual Offline Payments: If you prefer this option, detailed instructions will be provided at checkout.
Payment Requirements:
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Full payment is required at the time of purchase.
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If you opt for manual offline payments, your order will be processed only after we receive proof of payment.
Post-Payment Process:
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A confirmation email will be sent to acknowledge receipt of your payment.
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Activation details, including your Purple Portal login credentials, will be sent to your registered email within 48 hours
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You’ll receive access to setup resources, ensuring your system is ready to use as quickly as possible.
Customer Support and Policies
We prioritize your satisfaction and success. Should you encounter any issues or have questions about your order, please contact us at:
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Email: support@flownetworks.co.za
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Phone: +27 (0)XX-XXX-XXXX
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Support Hours: Monday to Friday, 8 AM – 5 PM (SAST)
Returns and Exchanges: As we deal in digital products, all sales are final. However, if you experience issues with activation or license delivery, we will work with you to resolve the problem promptly.
Lost Credentials: If you lose access to your Purple Portal credentials, contact our support team immediately for assistance.
We are committed to providing a smooth and secure process for all our customers. Thank you for choosing Flow Networks—your partner in digital connectivity solutions!
We are committed to providing a smooth and secure process for all our customers. Thank you for choosing Flow Networks—your partner in digital connectivity solutions!